'Professionalism' in the videography business

Started 3 months ago | Questions thread
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Swan27 New Member • Posts: 6
'Professionalism' in the videography business

Hi, I am wondering if someone can help me out with an issue. We hired a professional photographer & videographer who worked as a team to cover my sister's wedding events. We received the full video yesterday and to our surprise, it is riddled with sudden camera movements, blurry shots and content of irrelevance. Much of the footage is also completely missing. The standard of work presented to us prior to contracting was of high professional quality and editing. Howvwe, my sister's wedding video was anything but "professional". My question is whether there is a quality or standard of control for photographers and videographers that market themselves as "professional"? If not, how can a client challenge their professionalism because the idea of presenting professional work is always expected but is never stated specifically in a written contract.

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