Brand New 7D Mark II not working at all

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Neil Walter New Member • Posts: 19
Brand New 7D Mark II not working at all

Hi,

I bought a new 7D Mark II from a guy who had won it as a work incentive but didn't want it. It was definitely brand new. I don't think the box had even been opened. Everything was fully factory sealed, and he has a receipt from where his work purchased it.

I already have a 70D, so I know how it should work. I fully charged the battery, put in an SD card (I don't have a CF at this stage), and powered it up. The LCD panel at the top works fine, and I have information through the viewfinder (battery is showing full on both) but I have nothing on the LCD monitor whatsoever. Info button, Menu button, Q button all do nothing, and the shutter won't fire. The Sensor Cleaning" message appears on the monitor on shutdown, so I know it works, but that's all I get.

Any simple suggestion before I take it back to where it was purchased? Sounds like a dud camera to me, but it may be something I'm overlooking.

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Neil
Adelaide, South Australia

Canon EOS 70D Canon EOS 7D Mark II
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