Are these wheel marks on Canon Pro-1000?

Started 8 months ago | Questions thread
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kiefer_photo New Member • Posts: 2
Are these wheel marks on Canon Pro-1000?

I just picked up a Canon imagePROGRAF Pro-1000. So far it's been great -- beautiful colors, easy to use, everything I expected.

But there is ONE problem: When I print glossy or semi-gloss papers, I get white dotted lines in the black and grey areas. I've included an image. Are these what they call "pizza wheel" marks?

I've tried multiple images and papers, including Canon Pro Luster and Canon Plus Semi-gloss and Inkpress Pro Silky. It doesn't happen with matte paper -- just the glossy.

I've tried using "Avoid Paper Abrasion", and tried with different quality settings, and nothing seems to help.

I absolutely love everything else about this printer, but this is a deal breaker -- they're very noticeable to the naked eye even a few feet away under direct lighting.

Help! What am I missing? Any settings I can try?  Is this hardware issue with the printer?

Wheel marks on Canon Pro Luster paper with Canon Pro-1000

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