Desparatly need help boot loop

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Saleen1999
Saleen1999 Senior Member • Posts: 1,590
Desparatly need help boot loop
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Last week, I woke up to my computer with a blue screen it is not the blue screen of death this is totally different The computer keeps rebooting but won’t load the Windows Desktop I need desperate help I cannot lose any of my software programs and files I’m willing to pay someone to walk me through to fix it stupid Microsoft downloaded an update without asking first And now I am in this Jam The computer is a HP with Windows 10 64 . I tried to put it in Safe Mode but it won’t let me I did some research and came to find out I’m not the only one this has happened to and it’s more than likely happened when MS updated a file called Windows Creaters update. MS is no help other than force me to erase everything and turn it back to original factory settings I don’t want to do that. Here is a screenshot I found on YouTube .

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