Portraitpro 17 error message re: background mask

Started 5 months ago | Questions thread
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MdmV
MdmV New Member • Posts: 1
Portraitpro 17 error message re: background mask

I just downloaded the upgrade and decided to do a test image. When I went to change the background I got an error message: "failed to initialize. Bad allocation"

I tried several times with same result. The image is a headshot of a man with a partially bald head, so I don't know if that is the issue. There was good contrast with the background.

Has anyone else had this problem?  I will now give it another go with a different image to see what happens.

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