Olympus PEN-EP5 Broken.

kiwigirl wrote:

You could try a sad but polite message to Olympus telling them how disappointed you are in their product. Many years ago we had a TV that died and required very expensive repairs after only a few years. It was almost cheaper to buy a new one! I wrote to Sony (I think it was) and told them how it had replaced a still functioning Philips set we had had for many years and how disappointed I was in their product!

Shortly after the shop contacted me and said that they would provide parts free and we would be charged labour only. Very satisfactory outcome.

I don't know where you are from, but we have consumer laws that required goods to be "fit for purpose" and therefore have a reasonable life-span. Of course TVs have a much more benign existence compared to cameras that can suffer horrible abuse....!

Yes, same "fit for purpose" and "reasonable expected life" laws that over-ride any company warranty setup here in Oz where the OP seems to be.

But that might be open to discussion with their service dept and later with State Fair Trading people where in NSW it says in part "You may still be entitled to a repair, refund or replacement if a consumer guarantee is broken even when a manufacturer’s or extended warranty has ended." on page at http://www.fairtrading.nsw.gov.au/ftw/Consumers/Consumer_guarantees_warranties_and_refunds/Warranties.page?

So it may get down to trying to find out what the expected life of a high quality camera like the E-P5 might be. Is is 3 yrs, 5 yrs, 10 yrs? I don't know but someone at the OP's State Fair Trade people may have some comment to make.

Steps to take in NSW listed here http://www.fairtrading.nsw.gov.au/ftw/About_us/Our_services/Resolving_issues.page?

Regards....... Guy