B&H Photo - Sometimes Quick, Sometimes Not

Started 6 months ago | Discussions thread
Bill Borne
Bill Borne Forum Pro • Posts: 34,379
Re: B&H Photo - Sometimes Quick, Sometimes Not

henryp wrote:

DUTCH van Atlanta wrote:

However, I have a small value ($25.00) package coming from them that has been "lost in transit" on USPS since Jan 3. After numerous emails back and forth with them, they finally said yesterday, Jan 12, that they would file a lost claim with USPS and ship a replacement. Fwiw, as of today, Jan 13, it still has not been shipped.

Thank you for your order and this feedback. We regret your dissatisfaction. I cannot identify you or this transaction from the information available here so I cannot reply in detail. I do know that USPS mandates a 30-day wait period before we can initiate a lost parcel claim (and for international packages I believe it's longer).

As others noted, Jan 13th was a Saturday. B&H is closed all day every Saturday.

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Henry Posner
B&H Photo-Video

That sounds odd to me. I had a package that USPS said was lost and Amazon refunded the money in 3 days to me after I contacted them

Ordered on December 30, 2017

Refund: Completed January 4, 2018 - $20.94

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