Please help can't connect 5D4 via USB

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Marc dbr
Marc dbr Regular Member • Posts: 290
Please help can't connect 5D4 via USB

Hello all,

I just received my 5D4 from a grey market dealer (E-infinity) and everything seems perfectly fine so far. I'll be shooting with it tomorrow, already updated the firmware to 1.0.4.

But for some reason connecting the camera via USB to my Mac doesn't work properly. If I try to connect it to the EOS Utility 3.0 it says there is no camera connected, if I try to get the shutter count from it it says "gp_widget_get_child failed" which is very weird.

Is there a way I can reset the camera or get it to work properly?

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Canon EOS 5D Mark III Canon EOS 5D Mark IV Canon EF 135mm F2L USM Canon EF 16-35mm F4L IS USM Canon EF 100-400mm F4.5-5.6L IS II +4 more
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