Canon Pro-10 --Can't select any fine art papers for media

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Scott Dobry
Scott Dobry Regular Member • Posts: 298
Canon Pro-10 --Can't select any fine art papers for media

I'm on Mac 10.12.6.  and PS CC2018.

No matter what I do, I cannot select any of the "fine art" settings which, to my understanding, is what is necessary to unlock the matte ink in the Pro-10.

Canon support was of no help and couldn't understand why nor was Adobe.  Canon had me reinstall the driver, try multiple setting that "should" allow for these settings, etc.  Adobe was almost worthless on this particular call but the case is still active and I will try to pursue further this week.

The interesting thing is that opening the image in Mac "Preview" software, I CAN access the fine art settings.  To me and Canon, this seems to make it an Adobe issue...

Any thoughts?

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Scott Dobry
www.scottdobry.com

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