Warning, B and H sold me a used lens when I paid for new

Started Nov 16, 2017 | Discussions thread
historianx
historianx Veteran Member • Posts: 3,986
Re: Warning, B and H sold me a used lens when I paid for new
2

saaber1 wrote:

Just received an Irix 15mm lens that I bought new from B and H. The following tells me that they sold me a used lens:

1. Lens hood is scuffed and discolored white in 2 places.

2. Plastic bags that are shown in unboxing videos are missing.

3. Metal tin is dented in 3 sides and on the bottom (4 places).

4. Cardboard box is dented on bottom and where latch had been used previously and box flap show grey rub marks.

5. Owner's manual, which lies flat against the metal tin and should therefore not be abused, is bent.

6. Dirt and debris present inside tin and foam in tin.

Glass appears fine but I have not tried it yet. It is deceptive practices by them to ship a used lens when I paid for a new lens. It is obviously going back but is not right for me to have to spend this time shipping etc. when they should have sold me a new lens. It's not right. If were selling this lens I could not sell it in "like new" condition, more like 9 out of 10 (if one disregards the packaging damage). Heads up to those buying from B and H.

Never EVER in 15 years of dealing with B&H have they ever sold me something that was used/open box as new--photo, pro audio, etc.   And I used to work in photo retail, so I know what to look for in an advertised-as-new product.

This sounds like the kind of nonsense Amazon would do, as they have tried in the past and I have called them out for.

If you're not happy, just return it.

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