First and Last Canon Printer EVER -Terrible Customer support

Started 10 months ago | Discussions thread
(unknown member) Forum Pro • Posts: 13,189
Re: Whenever someone reports a terrible customer support experience...

Charles2 wrote:

Whenever someone reports a terrible customer support experience on this website, a large portion of the replies always look for an excuse for the corporation, tell the OP to get over it, etc.

Or whenever someone with actual experience provides that actual experience to dismiss a recommendation of someone with NO experience blaming that person's bad experience on that customer, NOT the lab as they should have.

Sad some can't follow that tactic as seen below:

https://www.dpreview.com/forums/post/59028453

And shills:

https://www.dpreview.com/forums/post/59276325

Maybe there is some pleasure in identifying as the CEO of a major company or at least as one of his top sycophants.

Based on the reports here, Canon printers has a terrible customer support unit. Even if the customer is a jerk (and I've dealt with them when I was on the vendor side of things), you do not insult him, you try to resolve the problem. In this case, that could have been an offer to refund the price of the one pack of paper if the customer did not want to buy it alone.

The photo printer corps know they are on top. I discovered that Epson support is equally dense and equally uninterested in learning about a problem with their product or merchandising operation; at least they were not at all nasty as this report indicates about Canon.

"Wise men speak because they have something to say; Fools because they have to say something". -Plato

Fools make recommendations without experience and get called out doing so.....

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