First and Last Canon Printer EVER -Terrible Customer support

Started 11 months ago | Discussions thread
K E Hoffman
OP K E Hoffman Senior Member • Posts: 5,103
Re: First and Last Canon Printer EVER -Terrible Customer support
1

RalfE wrote:

If you worked yourself in support you should also know that each support area has it’s own team and often regulation. One area could also be outsourced and quality isn’t often not the best then.

Sure it’s your free choice to say: this incident was screwed so everything will be this way. The Pixma Pro Printers ar snot that typical consume products (expensive) and I would trust in the support that they get the job done if needed. But as said: your choice.

Excellent point

Proof is I pointed this out via Twitter  to the Canon Imaging US team and they were all over it.  Even offering to send the paper when all I said I wanted was "Clean up the web page and teach the phone people to work with customers vs argue"  The offered the paper to me.

So now I have proof that that part of Canon is better.

Lesson to any company.  You may know you have different divisions.. but customer just sees your logo..

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K.E.H. >> Shooting between raindrops in WA<<
Don't Panic!.. these are just opinions... go take some pictures..

 K E Hoffman's gear list:K E Hoffman's gear list
Canon EOS 450D Nikon 1 J1 Sony a6500 Sony E 18-200mm F3.5-6.3 OSS Sony E 50mm F1.8 OSS +3 more
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