... if it wasn't located in NYC. A huge city with plenty of professional photographers and videographers who need instant access to tools for their trade? A city that is flooded with tourists on a daily basis, including some who make a visit to the B&H Superstore a "must see" destination? (And I am in that group).
... if it didn't have a huge online business too? I am sure your store does a lot of volume, but I suspect your online sales are even larger.
Someday, if the trend away from brick and mortar shopping continues B&H might become just another website, like Ritz or Circuit City. It will be sad if it happens, but it might be inevitable. No one can stay in business for very long by being a showcase for Amazon to sell online.
Much of this was caused by changes in customer behavior, but an awful lot was caused by the shrinking of the overall market for digital cameras. According to CIPA, their unit shipments are down 75% from just five years ago. This by necessity means "fewer retailers are needed."
One thing for certain. Whether B&H continues as a retail store, as an online store, or as a combination of both, they will always need a good customer services manager.
So your job is safe!
... if it didn't have a huge online business too? I am sure your store does a lot of volume, but I suspect your online sales are even larger.
Someday, if the trend away from brick and mortar shopping continues B&H might become just another website, like Ritz or Circuit City. It will be sad if it happens, but it might be inevitable. No one can stay in business for very long by being a showcase for Amazon to sell online.
Much of this was caused by changes in customer behavior, but an awful lot was caused by the shrinking of the overall market for digital cameras. According to CIPA, their unit shipments are down 75% from just five years ago. This by necessity means "fewer retailers are needed."
One thing for certain. Whether B&H continues as a retail store, as an online store, or as a combination of both, they will always need a good customer services manager.
So your job is safe!