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Refurb Lens Reception

Started Feb 26, 2017 | Discussions thread
ZedDoctor
ZedDoctor Contributing Member • Posts: 894
Re: Refurb Lens Reception

Dave wrote:

HelenOster wrote:

ZedDoctor wrote:

Could have been worse. I recently ordered a 16-35 f4 IS and a 24-70 f4 IS from adorama.

The box was wayyyy to big.

Crushed.

NO PACKING PEANUTS OR BUBBLE WRAP TO PROTECT THE LENSES.

Lens boxes open, warranty cards flung around in box.

Lens boxes damaged..

Never buying from them again.. but at least yours was packaged correctly!

I'm so very sorry; we have been experiencing intermittent problems with the packaging machine. It has once again been re-programmed and we believe we have finally fixed the issue.

If it happens again, I would be grateful if you could please email me: Helen@adorama.com with your order number.

Thank you

Helen Oster
Adorama Camera Customer Service Ambassador

Packaging machine? I can't imagine anything not in original factory packaging being prepared for shipping other than by hand.

Neither can I. Automated picking I can see, but not boxing and packaging.

As for happens again, how many customers would give a vendor a second chance after an experience like ƵDoctor's?

Well foolish me did, all for the sake of a flash that B&H wasn't offering with a purchase of a K3-II. Outside packaging wasn't damaged heavily, but after opening the box, there still was no bubble wrap or peanuts. The camera box had some dents, and the one lens box was yet again crushed and open with the warranty info out of the box.  I'm hesitant to try and see if the contents are fully functional due to the prior handling of the damaged case. The previous rep said to try it, but they deem if it was used, the responsibility would be on us.

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