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Refurb Lens Reception

Started Feb 26, 2017 | Discussions thread
gimp_dad Senior Member • Posts: 2,693
Re: Refurb Lens Reception
1

HelenOster wrote:

Dave wrote:

Packaging machine? I can't imagine anything not in original factory packaging being prepared for shipping other than by hand.

As for happens again, how many customers would give a vendor a second chance after an experience like ƵDoctor's?

It depends on the item - plus the size, shape and weight. And it's completely standard for retailers to use them! Once programmed correctly, they should actually be more reliable than humans......

And - if a customer were to feel that the packaging had contributed to any level of damage, we would of course accept it back.
Helen Oster
Adorama Camera Customer Service Ambassador

Wow, Helen.  I have to say that I'm impressed you are on here. Mistakes happen.  The key will be how often they happen, how quickly they are corrected and how the affected customers are treated.

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