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Refurb Lens Reception

Started Feb 26, 2017 | Discussions thread
Dave
OP Dave Veteran Member • Posts: 6,231
Re: Refurb Lens Reception

HelenOster wrote:

ZedDoctor wrote:

Could have been worse. I recently ordered a 16-35 f4 IS and a 24-70 f4 IS from adorama.

The box was wayyyy to big.

Crushed.

NO PACKING PEANUTS OR BUBBLE WRAP TO PROTECT THE LENSES.

Lens boxes open, warranty cards flung around in box.

Lens boxes damaged..

Never buying from them again.. but at least yours was packaged correctly!

I'm so very sorry; we have been experiencing intermittent problems with the packaging machine. It has once again been re-programmed and we believe we have finally fixed the issue.

If it happens again, I would be grateful if you could please email me: Helen@adorama.com with your order number.

Thank you

Helen Oster
Adorama Camera Customer Service Ambassador

Packaging machine? I can't imagine anything not in original factory packaging being prepared for shipping other than by hand.

As for happens again, how many customers would give a vendor a second chance after an experience like ƵDoctor's?

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