40-150 f2.8 bricked by EM1mkii

Photo Pete wrote:

rsmithgi wrote:

Photo Pete wrote:

Just tried updating the 40-150 f2.8 with Olympus Camera Updater via the EM1 mkii.

As soon as I pressed 'update' I got a message on the computer screen saying 'unable to communicate with camera'. The rear of the camera was, however, showing the updating symbols. Assuming that the camera was actually updating despite the 'failure to communicate' message, I left the camera connected to the computer in that state, waiting for the OK message to display, until the camera eventually turned itself off (must have been around 50 minutes).

Result - a totally bricked 40-150 f2.8 lens. Turn the camera on with the 40-150 connected and it doesn't display any image. It won't autofocus or respond in any way whatsoever.

Bl**dy stupid that the update process can put the camera and lens at risk like this should some communication error or software error occur.

Anyone know of a way to rescue the lens without sending it back to Olympus?

Did you ever find the cause? I had a similar issue yesterday updating my 12-40. It is going to Olympus to get un-bricked today.

No. Just a blip in connection or software error I guess.

The lens is now back from Olympus though. It has been to Portugal (I'm based in the UK) and been cleaned, serviced and reinstalled with the latest firmware... all within a week. All under warranty.

The problem must be avoidable somehow, but I certainly can't fault Olympus's service when a fault arises. Very reassuring indeed and deserves me coming back to this thread to post that experience.

i can happily report that my experience with Olympus service was also outstanding. They received it on Monday and I had it back today. This is my second experience with Olympus service and both have been great.