DPReview.com is closing April 10th - Find out more

THE B&H FAKE OFFERS, PROMISE THE MOON AND THEN CANCEL Locked

Started Jan 8, 2017 | Polls thread
ForumParentFirstPrevious
Flat view
This thread is locked.
TangoMan Senior Member • Posts: 1,885
THE B&H FAKE OFFERS, PROMISE THE MOON AND THEN CANCEL

So, it seems that B and H is getting in the habit of making fabulous promotions, get tons of visitors to their stores, and then cancel the orders of those who actually take them on their offer.

As a lot of you know, yesteday night, B and H offered a free XF lens with the purchase of a X-T2 or X-Pro2. The internet got excited and drove tons of buyers to their website. I, personnaly bought a body, but now they have a change of heart and sent me this message:

"Dear customer, your order has been cancelled. Thank you for shopping at B&H and we look forward to serving you again soon."
Excuse me? Did you say "serving me?" I don't think this is exactly what you are doing...

Searching the internet reveals that it's not their first offense of this kind, they made such fake promotions in the past too.

What compensation do you think B and H should offer to those they have fooled into ordering from them?  What do you think would be an appropriate way to deal with this mess they created and restore confidence in their brand?

POLL
Nothing. This rude message with no apology for their agravating behavior is okay.
13.7% 17  votes
An apology, nothing more.
42.7% 53  votes
A 200$ rebate on future purchase
5.6% 7  votes
A 400$ rebate on the X-T2 or X-Pro2
2.4% 3  votes
They should be a store of their word: keep their promise and send the goods as they advertised them. This means they should honour the contract they passed with their customers and include the free lens as they said they would.
35.5% 44  votes
  Show results
Fujifilm X-Pro2 Fujifilm X-T2
If you believe there are incorrect tags, please send us this post using our feedback form.
ForumParentFirstPrevious
Flat view
Post (hide subjects) Posted by
RS2
ForumParentFirstPrevious
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark MMy threads
Color scheme? Blue / Yellow