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Strap Lug Failure - what's the warranty situation?

Started Dec 20, 2016 | Discussions thread
P3T3S Senior Member • Posts: 2,614
Re: Strap Lug Failure - what's the warranty situation?

I had a 75mm 1.8 attached to my E-M1 when the lug failed. The optics didn't appear to be damaged but the barrel was scratched and Olympus repaired both the camera and lens within a week.

In EU you need to raise a service ticket with Olympus before sending anything and they will send you courier papers by email and arrange a pickup, at no cost to me.

It happened a week before I went abroad on holiday, and they managed to return camera and lens in time.

It was annoying that it happened, but after that the service was terrific.

 P3T3S's gear list:P3T3S's gear list
Olympus OM-D E-M10 II Olympus E-M1 II Olympus M.Zuiko Digital ED 9-18mm F4.0-5.6 Panasonic Leica D Summilux Asph 25mm F1.4 Olympus M.Zuiko Digital 14-42mm 1:3.5-5.6 II R +7 more
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