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G9x just bought - cant install software!

Started Nov 3, 2016 | Discussions thread
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rinser Forum Member • Posts: 68
G9x just bought - cant install software!

Hi.

Just received my lovely silver G9x and its a thrill to behold.

I have configured it to wirelessly send photos to both my phone and to Google Drive.

But i have really struggled with getting it to connect to my home computer.

I have done the following:

Download Digital Camera Software 6.0 [Windows]

from

http://www.canon.co.uk/support/consumer_products/products/cameras/digital_compact/powershot_g_series/powershot_g9_x.aspx?type=download&language=&os=WINDOWS%207%20(64-bit)

Unzipped the files and the installation failed twice (for some reason not all files were created).

After uninstalling and restarting the machine, I was able to install, and, as per the G9x manual instructions

(http://gdlp01.c-wss.com/gds/8/0300021418/02/PowerShot_G9_X_Camera_User_Guide_EN.pdf) on how

to install this (p138 - 139) , I can see the Wifi connection setup exe. When I double click this, the following error is presented:

"canon utilities wireless camera connection setting has stopped working"

I have googled this error to death and found nothing.

My laptop is running Windows 8.1

Please help!

Thank you.

Edit: according to the Canon site, my laptop does not need any driver updates

Canon G9 X
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