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Can't connect my Rebel T6 (1300D) to my computer

Started Oct 15, 2016 | Discussions thread
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StuartT50
StuartT50 Regular Member • Posts: 198
Can't connect my Rebel T6 (1300D) to my computer

Ok, so I went to canon.com/icpd and downloaded the software.

I installed everything and DPP is working fine.

But I can't connect the camera to the computer! I have plugged in the USB cable, turned the camera on and launched EOS utility.

But I am not sure EOS utility is working properly. For a start, there seem to be two versions installed. EOS utility 2 and EOS utility.

Here's what I am seeing when launch EOS utility and EOS utility 2 (you will see that everything is greyed out on that one)

Is this how it's supposed to look?

Why isn't it seeing my camera?

I even tried updating the camera's firmware. Still no better

 StuartT50's gear list:StuartT50's gear list
Canon EOS Rebel T6i Canon EF 400mm f/5.6L USM Canon EF-S 17-55mm f/2.8 IS USM Tokina AT-X Pro 11-16mm f/2.8 DX Canon EF-S 18-55mm f/3.5-5.6 IS II
Canon EOS Rebel T6 (EOS 1300D)
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