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I'm starting to be a bit fed up with Samsung gear quality...

Started Aug 1, 2016 | Discussions thread
TillmanB
TillmanB Contributing Member • Posts: 501
Re: I'm starting to be a bit fed up with Samsung gear quality...

ARSPR wrote:

Oh my god! I'll have to take my NX1 to Samsung Service... AGAIN! (Although I'll wait till September as I have some holidays pending in August).

My current issues (thanks otto k and vasile, as your telnet trick, and any of the scripts which inform about pressed keys, have been really useful for a complete diagnosis):

  • The NEW one. The rear wheel (Custom Wheel) has just stopped working. (Actually while browsing my taken pictures). No key signal when turning it either clock- or counter-clockwise.
  • My A position in the PASM dial sometimes fails: it has a faulty/loose connection somewhere. Sometimes it does not give the "F8" key signal. I've been living with it for a while...

But in the past I have also suffered:

  • My top dials went completely FUBAR. At the beginning I thought it was something wrong I had made within a FW update but, no, it was something wrong within the top plate (or something like that)... (Whole story here, not really interesting at all ). Repair covered by warranty.
  • I received a faulty brand new 50-150S lens (and BTW I suffered a horrible experience with a German shop). And no, it wasn't a grey-market product. It was a brand new fully legal and official product bought in a (supposedly) fully serious and trusty professional shop. Whole story here, not really interesting at all.

And I'm not the only one. Two other recent examples (just to name a couple):

Too many issues under normal usage. And I swear I don't use my NX1 as a hammer... And I also swear I've never ever suffered an issue with my former Canon 450D, 7D, EF-S 17-55...

Hopefully, I'm still covered by the European 2 year warranty. But this is NOT serious.

(Sorry Samsung, I suppose it's irrelevant now you've left the market through the back door, but you cannot expect wining the pro-market respect with such CRAP products... You know, good gear is something more than high specs which you undeniably fulfill. Reliability is a KEY factor you just DON'T KNOW even how to approach).

Samsung has taken note of your concerns (such service!) and ceased production on the NX system as a whole so that no others will have to experience the same frustration.

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