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NX500 16-50 zoom stutters

Started Jul 23, 2016 | Questions thread
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walter jm New Member • Posts: 2
NX500 16-50 zoom stutters

I'm using the NX500 with the basic 16-50 Power Zoom. Although the power zoom functions smoothly in normal circumstances I find that when actually recording video the movement ceases to be smooth at all. In particular, when trying to zoom slowly - as when using the focus ring while in autofocus mode - it seems to stutter, almost to stop and start. I don't see any pattern related to use of autofocus or OIS - the only pattern is that the problem only appears when recording.

It doesn't look to me like a physical issue with the lens, otherwise I would expect to see the problem in circumstances other than while recording. The camera is new. Is there something I am missing, or anything I can try which might resolve this?

Thanks..

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Samsung NX500
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