Are de-kitted lenses more prone to sample variation?

HelenOster wrote:

Ron Outdoors wrote:

I just emailed Adorama to complain about it. I've bought a several things in the past from them. Maybe they will make an adjustment. You're probably right that the lens would be found to be within spec, if it was checked.

I've returned things to B&H when they were not what I expected, rather then a defect. I paid the return shipping, but they didn't bill me the free shipping. And like you said, Amazon is very liberal with free returns. But I don't usually order more expensive items from them, as I'm in a state where they collect the sales tax.

Hi Ron

our return policy does state: http://www.adorama.com/help/returnPolicy

Items that qualified for free shipping that are being returned will have our shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.

However, if we are shipping a replacement then it isn't usual for the 'free' shipping to be deducted. If you get no joy with our main CS department, then please feel free to reach to me directly: Helen@adorama.com and I'll see if I can do anything to help.

Helen Oster
Adorama Camera Customer Service Ambassador

Hi Helen,

Yes, I did look at your return policy. Here is part of what it says:

"If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return."

So, I did call first, prior to the return, and explained that the lens was not sharp. The representative said no problem and emailed me instructions for the return. I checked "Defective" on the form. It was only after my refund was issued, that I saw the free shipping had been deducted. I emailed your customer service department yesterday about this but have not received a reply.

Ron Hartman