nx500 repair
vasile
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Contributing Member
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Posts: 575
nx500 repair
Jul 4, 2016
1
Thought I'd share: I just received my own NX500 that went out for repairs (as I mentioned previously I could not wait for the return of the burner so I started to play on my own cam) and guess what: it now has the same MAC address as the burner.
So it looks like:
- I sent in the burner and they replaced the mainboard (according to their report). For this one they set the MAC address on the new mainboard to the original one.
- [hypothesis: they then sent the original mainboard to some Samsung 2nd level centre where they probably saw it was soft bricked so they recovered it]
- I sent my own cam to Samsung and they replaced the mainboard (according to their report) - and they did not bother to re-set the MAC so it was left with the original one.
- So I end up with two cameras that share the same MAC address.
Awkward - they won't be able to simultaneously connect to WiFi
But this shows that Samsung probably operates a two-level service centre to ensure fast turnaround: first they simply replace the component that does not work and then (probably some more advanced) engineers test and recover the replaced components.
Samsung NX1
Samsung NX500
Samsung NX 30mm F2 Pancake
Samsung NX 16mm F2.4 Pancake
Samsung NX 85mm F1.4 ED SSA
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