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G9X battery door

Started Jun 18, 2016 | Discussions thread
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nancy100 New Member • Posts: 20
G9X battery door

The G9X is a great camera and, in general, I'm very pleased with it. However, the battery/card door opens too easily. I usually carry the camera in a cloth bag in my purse, and the door has often opened when I remove the camera from the bag. I have now put a piece of tape over it to keep it closed - not exactly an elegant solution for a $400 camera.

I called Canon technical support this week, and the representative offered to repair the door. I declined because the door is clearly working as designed, but the design is inferior. I see no point in sending the camera to them and losing the use of it only to have it returned with the exact same door and latch.

I have owned several Canon Powershot cameras prior to this one, and all had much better door closing mechanisms. I am very disappointed in this one.

I emailed Canon tech support asking that they design a door with a good latch that can be retrofitted to this camera. I received this very unsatisfactory response:

>>Thank you for contacting Canon product support. I will be happy to assist you with the mechanical issue you are having with the battery door of your PowerShot G9 X.

Decisions to include or exclude a particular camera feature are made by our engineers and product designers in Japan, based on a number of factors. Consumer demand, technological limitations, and customer feedback are all taken in to consideration.

Please let us know if we can be of any further assistance.<<

It's almost insulting!

I'd like to know if other G9X owners are having trouble with the battery door.

Canon G9 X
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