D800E Firmware Download & rollback

Started May 14, 2016 | Questions thread
NearerNirvana
OP NearerNirvana Senior Member • Posts: 1,612
Nikon let me down

leerob wrote:

I bid Nikon will provide a path to solution.

nuke12 wrote:

....I don't trust Nikon

Sorry Adam. nuke12 wins

Nikon response: it is not possible to roll back to a previous firmware version once the camera has been update either by the user at home or by our service centre

In other words: We are unwilling to provide the information to allow end users to rectify a simple error

Second time I've dealt with Nikon and the second time they've withheld information to a simple fix. I overcame that last time by chasing through the phonelines until I spoke directly to someone in overalls 'round-the-back' rather than the suit clad automaton upfront, so looks like I'll have to pursue this the same way again

Shame on them....

...I wonder how it is in SonyWorld or Fujiland?...

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