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great idea / great marketing - poor reality

Started Apr 19, 2016 | User reviews thread
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aussiev New Member • Posts: 1
great idea / great marketing - poor reality
1

We own both a TG2 and TG4. The cameras do not go close to any of the marketed material with respect to its capability for quality pics underwater and in no way stands up to ANY element of 'go anywhere / tough'.

When we had a small issue with the first shock that the camera came to, customer service spent a great amount of time pointing to a warranty which was substantially different to their marketing campaign and tried to up sell us to more products with no satisfactory fix offered. They wouldn't suggest a method of taking to a store for return, they requested that we pay for 2 way courier costs to them highlighting that they would most likely be pointing to fine print in the warranty regardless of our situation.

Completely disappointed. do not waste your time.

Olympus Tough TG-4
16 megapixels • 3 screen • 25 – 100 mm (4×)
Announced: Apr 13, 2015
aussiev's score
1.0
Average community score
2.7
bad for good for
Kids / pets
weak
Action / sports
acceptable
Landscapes / scenery
acceptable
Portraits
acceptable
Low light (without flash)
mediocre
Flash photography (social)
acceptable
Studio / still life
acceptable
= community average
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