I tried to download the Samsung Camera Manager from the Google Play store. It's no longer available. When I try to pair my NX1 camera with the Smart Camera app, it opens google play and can't find the app. So I contacted technical support.
Any help with connecting my phone to my camera would be greatly appreciated. The chat exchange is below.
Please wait for a Samsung Agent to respond.
You are now chatting with 'Shefali A'. The reference number for this chat is 4309059747. There will be a brief survey at the end of our chat to share feedback on my performance today.
Shefali A: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Matt: Hello. Where can I download the Samsung Camera Manager app? it is not appearing in the google play store. I have a NX1 and need the app.
Shefali A: We have a dedicated team to assist you on the product that you are inquiring about. Please stay online while I transfer the chat to the appropriate department for further assistance.
Matt: okay. thank you
Shefali A: I will be right with you.
Please wait while I transfer the chat to 'Raju P'.
You are now chatting with 'Raju P'. The reference number for this chat is 4309059747. There will be a brief survey at the end of our chat to share feedback on my performance today.
Raju P: Hi, thank you for reaching out to Samsung technical support. Your chat was transferred to me and I will be glad to assist you. Please allow a couple of minutes, while I review the previous chat to assist you better.
Matt: okay. thank you
Raju P: I will assist you in giving you the details about the Samsung camera manager app.
Matt: thank you. I have been unable to download it as it no longer is listed on the google play store
Raju P: You can download the app "Samsung smart camera app" which is available in the Google play store.
Matt: it is not available. I just tried to look for it.
Raju P: Are you downloading it on the Samsung phone?
Matt: I am looking for the samsung smart camera manager
Matt: I have the smart camera app, but when I try to pair it with my NX1, my phone tries to download the smart camera manager.
Matt: The smart camera app is not listed as compatible with the NX1
Matt: https://play.google.com/store/apps/details?id=com.samsungimaging.connectionmanager
Raju P: Access the link shown below for the instructions to pair the camera with the phone. Once you click on the link shown below it will download the user manual automatically.
Raju P: Please check it in the 157th page.
Raju P:
Raju P: Is this link accessible?
Matt: yes. It says to use the Samsung Camera Manager, which is not available
Matt: and it also says the same thing here
Matt: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?modelname=NX1&homeid=145998&from_osc=&idx=590561&modelcode=EV-NX1ZZZBQBUS&
Raju P: I understand your concern. In that case, you need to wait till a next update is available for the device.
Matt: my camera or the app?
Raju P: I mean to the app.
Matt: The app is no longer listed. Are you saying the other app will be updated to work with the NX1?
Raju P: Yes, it might be.
Matt: might be?
Matt: is the NX1 no longer supported?
Raju P: I mean we at Samsung Technical support do not have the time frame for it. You may also contact the application developer at: Email scamwifi@gmail.com for the complete details. We still support NX1.
Matt: scamwifi@gmail.com is the email address of the official samsung software developer for the NX1 camera?
Raju P: Yes, you are correct.
Raju P: You can find the same information in the link shown below.
Raju P:
Raju P: Is this link accessible?
Matt: yes, but it is not compatible with the NX1
Matt: okay. I'll wait and see if there is an update that makes it work with the NX1. It is very disappointing that Samsung removed the app that is required for the NX1.
Raju P: Please contact the application developer at: Email scamwifi@gmail.com for the complete details.