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The game is changed? Sammy Parts- NO RETURNS??!!

Started Mar 24, 2016 | Discussions thread
Tugela Contributing Member • Posts: 755
Re: The game is changed? Sammy Parts- NO RETURNS??!!

Kinger wrote:

Registered my "parts" lens with a full warranty. You guys talking dumb about no Samsung support on these lenses are really just spreading false information and frankly being ignorant. I don't understand the motive to agenda.

Don't count on actually getting service though. When you make a service call to Samsung they will require you to provide proof of purchase of a product, and if you have bought something that is a spare part you are not going to be able to do that. You will need to claim warranty support from the service center who repaired your original lens with the "spare part" (since the "repair" was not done by Samsung).

It is the same situation as any OEM product you buy. There will be a warranty from Samsung, but that warranty would be only to the company selling the spare parts. To get actual service you would need to get it from them. Normally manufacturers who sell OEM products make it pretty clear that the OEM is responsible for the warranty, not them.

 Tugela's gear list:Tugela's gear list
Nikon Coolpix P900 Sony RX100 V Nikon Coolpix P1000 Samsung NX1
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