firmware download failure. now Olympus wants to replace the CPG for Zuiko lens. Huge bucks!

Started Mar 24, 2016 | Discussions thread
Photo Pete Veteran Member • Posts: 4,986
Re: firmware download failure. now Olympus wants to replace the CPG for Zuiko lens. Huge bucks!

Zackman1959 wrote:

I have an Olympus OMD-5 with a Olympus Zuiko EZ-M1250 lens. I was very happy with the lens. Then I tried to download a firmware update for the lens and my internet connection was interrupted during the update. Iso the lens doesn't work. took it to a repairer who recommended sending it to the Olympus Australia head office. So I did

Now Olympus wants to charge me $327.55 for replacing the circuit board ($22.77 for the replacement - the rest is labour). I can buy the same lens for a bit less than that price. I am outside the warranty

Is this really right? - it was only an interrupted firmware update. Seems to me to be a built in design flaw if the CPG can't survive that

Any advice would be much appreciated.

Contact Olympus. Say you followed update guidelines precisely and that the process has damaged your lens. Request that they cover the cost of the repair or prove that you have not acted in accordance with their instructions.

As others have said, the internet connection should be irrelevant as the update is downloaded to computer before the update commences.

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Photo Pete

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