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Samsung Customer Support Center, aren't they the best?

Started Feb 24, 2016 | Discussions thread
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flip 21
flip 21 Senior Member • Posts: 1,439
Samsung Customer Support Center, aren't they the best?

Hi, after all my complaining in this forum about my strage "power save" bug with my NX30 I finally email Samsung. Here's what I wrote, and here's what they answered me... This could be a scene from a comedy movie...

**

Camera Samsung NX30 - FW 1.0

Hi,

Firstly: The features of "power saving" and "auto-display off", are not working. It never turns off the LCD nor the Camera. Is it a known bug of firmware v.1.0? Anyway, I'm affraid of updating my firmware, because, I'm affraid I run into more more serious bugs. There are people complaining in the Internet that some months after updating their NX30 to firmware 1.31 their cameras stopped working... is it true?

Secondly, the manual audio levels doesn't work. The AGC - Auto Gain Control won't turn off, despite chosing manual audio levels. There is a loud Audio HISS that ruins the NX30 Audio completely, due to the ACG. Is it also a bug? Can you, or will you fix it?

Please take a look at these videos (these are my camera problems):

https://www.youtube.com/watch?v=BEi1hhbl28s

https://www.youtube.com/watch?v=cbMwUntRXZU

Thanks,

I still didn't upgrade my camera, Is still running V1.0.

***

Now their Extrodinary answer...

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Dear valued customer ,

we appreciate the chance to assist you

kindly note that regarding power saving mode you can go to menu > settings > power save >> once you do that it will Set power shut off time. The camera shuts off if you do not use it for the time you set. (30 sec, 1 min*, 3 min, 5 min,10 min, 30 min)

note :

• The camera retains the power-off time setting even if you replace the battery.

• Power Save may not work if the camera is connected to a computer or a TV or playing a slide show or a movie.

regarding updating the firmware kindly note that it will enhance your camera performance and we recommend you to update it if there was an update available as you can follow the below link and open page

198 to guide you through it

http://downloadcenter.samsung.com/content/UM/201505/20150508132645545/NX30_English.pdf

**

Bottom line:

Maybe at Samsung, they think their Cameras User's don't know how to read, or that their user manuals are so confusing, thay they need someone to explain it to us

Nikon 1 V1 Samsung NX30
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