Canon EF 70-200 F/4 IS USM - Amazon Trade-in: loose cylinder & Rattle

Steve Balcombe wrote:

RogerZoul wrote:

I just received by lens back about an hour and a half ago from Amazon.

I inspected the outside carefully, there were no major cracks or dents.

I could not detect what was described as a loose cylinder. Thus, I have no idea what they meant. I could detect what one might describe as a slight rattle when I shook the lens gently in my hands.

However, once I put it back on my 6D and powered it up, the lens immediately resumed correct operation. The AF works, the focusing works near and far, the zoom function works, MF works. There is nothing about this lens that doesn't work.

My thoughts are that the so-called inspector is simply not competent and he or she would have used the lens on a Canon camera instead of trying to manipulate it off the camera. I suspect that the rattling sound inside must have something to do with the image stabilization system, which must somehow float while the user is handholding the lens. Whatever does that may rattle slightly when the lens is not on the camera and powered. I never shake my lenses looking for rattling noises as I see no reason to do that. Also, I don't think I ever zoom or focus with the lens off the camera, either.

I was hoping that others here would have some experience with this behavior on IS lenses. Several months ago I read a post on facebook from a guy who was having the same issues with a Canon EF 100-400mm Mk2. This fellow even made a video on it. It was hard to believe how his brand new lens was behaving but it righted itself once he put it back on a camera. I would post a link here but I cannot seen to find the post or the video now.

I hope this experience will help someone else down the road and I still would like to see some discussion on this possible behaivor of these IS lenses.

The problem - not necessarily with your lens, but in general - is that if you remove the lens from the body before the IS system has powered down, it can leave the IS group unparked and free to rattle around. It can be quite disconcerting, but if you then attach it to a body and power up, it immediately works perfectly.

Maybe the 'inspector' attached it to a body, checked that it was working (it was), then working quickly they removed it and shook it - whereupon it rattled.

That is very believable..I'm certain I didn't know that...but I wonder why he would do that if he knows the group could become unparked? Do you know if Canon has any written description of this on a website?

Thanks.