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G15 freezing issues

Started Jun 20, 2015 | Questions thread
GreenA3 New Member • Posts: 3
Re: G15 freezing issues

pearcesn wrote:

I have a Canon Powershot G15 that I purchased from a local camera shop in 2012. About a year ago the buttons on the back (menu, trash, wheel, etc.) stopped working. I could turn the camera on and take a picture but could not use the zoom or any of the functions contained on the back panel. I took it back to the store and they offered to send it in to Canon; they told me since it was past the warranty I would probably be charged for the repair. To my surprise when I picked up the camera I was told they repaired it for free, leading me to believe that this problem may have been common, or that at least Canon had seen it with this particular model. I am now having the exact same problem. Supposedly the panel inside (?) was replaced, but it has now failed again. I can not find any current discussion threads about this issue, though I am now finding a lot about this problem in past years and on other versions (i.e. G12). I am going to call Canon directly but first I would love to find out if anyone else has had this problem so I can make the call informed. I am also reading about "silent recalls" but can find nothing that leads to anything concrete. Thanks.

Hello pearcesn,

I seem to have the same problem, and I'm ''glad'' I saw your comment. It started to occur 1 and half year after purchase. Sometimes it stopped, and I couldn't turn the shuttertime dial, zoom, and the menu was not accessable either. Sometimes after turning it off and on, it would work, but not immediately... I had reported it to the Dutch, and first suggested to try the putting back the factory settings. When that wouldn't help, I should send it to one of the repair companies they are working with in the Netherlands, with a fill-in-form in which I had to write down the problem. I haven't done this so far, because I bought the G16 instead... But this had the same problem twice after more than half a year. But when I took it to the shop where I bought it, it didn't show the problem... So I took it home again, and since then it seem to work again without any problem. The strange thing withe the G15 thought was that it started working again after I had bought the G16...I could'n find any comments on the internet, until yours... A pity is that there no firmware updates available at the Canon site.

I still haven't send it to the repairshop, maybe I'll visit it some day...

I hope that someone else here can give some answer to this problem.

GreenA3

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