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Help: New G7X - DPP4 not working

Started Aug 21, 2015 | Discussions thread
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Scruff Vette Regular Member • Posts: 114
Help: New G7X - DPP4 not working

Hi all. Need some advice. I purchased a new G7X and downloaded DPP4 into Windows 8.1 per the instructions on the Canon support site with the camera attached by USB cable. Computer verified the camera All programs were successfully downloaded and installed. However, I can not edit any transferred images in either JPEG or RAW. They download into the program and I can do things like rotate the image, but none of the editing tools from the tool palette work. In RAW it displays a pen with "NO" symbol icon and in JPEG the sliders are unresponsive.

I am able to process JPEGS and RAW in DPP 3.9 which I had previously downloaded for my old G12. Any suggestions about DPP4 are appreciated.

 Scruff Vette's gear list:Scruff Vette's gear list
Canon PowerShot G16
Canon PowerShot G12 Canon PowerShot G7 X
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