New D750 service advisory

MorningWalk · Jul 10, 2015

A short update: as expected, Nikon France confirm they will implement both repairs (flare and shutter) at the same time.

But it could take up to 4 weeks to get my camera back :-(

Daniel · Jul 10, 2015

I haven't been contacted by Nikon France yet, but I checked on their web site, and my D750 (purchased during the last week of December 2014) is definitely affected by this recall. I will send it in, probably after the summer, but I must say that I'm getting a little annoyed. I've had the camera for just over six months, and this is the second time I'm told I have to send it in to fix an issue.

While it's nice for Nikon to be proactive, I wish they gave much more detailed information about what the problem really is, perhaps with a few sample shots that show it. If it is something that results in an uneven exposure across the frame, I haven't seen it, and if it is something that might just cause occasional underexposure by a third or half a stop or so, then it would be far harder to notice. Having said that, I had never observed the flare issue in normal picture taking, either: only when I tried to reproduce it by purposely setting up the required conditions did I run into it.

Does anyone have more detailed information on what the problem really is and how it manifests itself?

Daniel

antoineb · Jul 10, 2015

Hi HansV,

this doesn't seem to be a big issue, and it affects only a small number of cameras it would seem, and Nikon is doing the right thing by not waiting until users have complained.

But.

But this comes after the flare issue - which was a much more real issue even though it mostly affected some shooting styles, and also a limited batch of cameras.

So what does it do to me?
- it reinforces my perception that Nikon QC is not what it might have been in the past.
- when I couple this with a pretty poor experience getting my DSLR fixed (67 days until I got it back, and horribly difficult to communicate with Nikon, even if they did fix it and did it for free in the end to compensate for the hassle), well it makes me feel that if I did buy Nikon again, I would just be in for a lot of hassle. And I'm not interested in hassle, especially in a world where many manufacturers manage pretty much hassle-free products, and service that is miles ahead of that at Nikon.
- all this reinforces my conviction that I'm not buying another Nikon DSLR anytime soon. Mine may be 4.5 years old but it works fine, and any of the newer models would only bring fairly marginal improvements for a non-marginal cost. And any FX model would add even more costs, for not much difference photo quality for all practical purposes.

So sure, Nikon are doing the best given the circumstances, i.e. at least they're now facing issues, or even reacting before too many users have reacted, which is much, much better than what they had done with the D600.

But as far as I'm concerned, that's just too much brand damage coming on top of my pre-existing conviction that it was pointless to ever buy another DSLR anyway.

Worse still: now I feel that if or when Nikon came up with a larger sensor mirrorless camera, it would probably suffer from a couple fairly sizeable bugs, which would cause hassle and headaches for the customers.

So, sorry for Nikon.

HansV said:
I just received an e-mail from Nikon France regarding the D750: there seems to be a problem with the shutter and part of the image might be underexposed in some shots. Based on the serial number my D750 is affected.

Did anybody else get a notice about this issue?

I think I'll send mine back and get the flare "issue" repaired at the same time.

--
Hans

MorningWalk · Jul 10, 2015

To each their own.

On a realistic note: my D750 is affected by the two service advisories and I never had a problem with it. In fact it is the best DSLR I owned to date (I went from D100 -> D2X -> D3 -> D750, after having used F5 and F100 bodies).

I still think Nikon are overreacting after the D600 oil issue. The flare problem has been blown out of proportion on the web and Nikon decided to react, even though it was no real issue at all (very limited incidence and the same phenomenon found on other models/brands). With this shutter problem they are reacting before the Internet had a chance to turn a mouse into an elephant.

I am so glad I didn't pay too much attention to "perception" and got one of the finest DSLRs money can buy today. Maybe my D3 had "issues" that never got much exposure but I never read about them and I used it happily because it just worked fine.

This morning I asked myself the following question: do you want to have a marvelous tool to make photographs, even if "perception" might falsely say it is flawed, or do you want a lesser camera with a great reputation? The answer is obvious to me, but it all depends on the point of view. Perception has much less value to me than reality, but I can understand those who think the other way round.

antoineb said:
Hi HansV,

this doesn't seem to be a big issue, and it affects only a small number of cameras it would seem, and Nikon is doing the right thing by not waiting until users have complained.

But.

But this comes after the flare issue - which was a much more real issue even though it mostly affected some shooting styles, and also a limited batch of cameras.

So what does it do to me?
- it reinforces my perception that Nikon QC is not what it might have been in the past.
- when I couple this with a pretty poor experience getting my DSLR fixed (67 days until I got it back, and horribly difficult to communicate with Nikon, even if they did fix it and did it for free in the end to compensate for the hassle), well it makes me feel that if I did buy Nikon again, I would just be in for a lot of hassle. And I'm not interested in hassle, especially in a world where many manufacturers manage pretty much hassle-free products, and service that is miles ahead of that at Nikon.
- all this reinforces my conviction that I'm not buying another Nikon DSLR anytime soon. Mine may be 4.5 years old but it works fine, and any of the newer models would only bring fairly marginal improvements for a non-marginal cost. And any FX model would add even more costs, for not much difference photo quality for all practical purposes.

So sure, Nikon are doing the best given the circumstances, i.e. at least they're now facing issues, or even reacting before too many users have reacted, which is much, much better than what they had done with the D600.

But as far as I'm concerned, that's just too much brand damage coming on top of my pre-existing conviction that it was pointless to ever buy another DSLR anyway.

Worse still: now I feel that if or when Nikon came up with a larger sensor mirrorless camera, it would probably suffer from a couple fairly sizeable bugs, which would cause hassle and headaches for the customers.

So, sorry for Nikon.

HansV said:

I just received an e-mail from Nikon France regarding the D750: there seems to be a problem with the shutter and part of the image might be underexposed in some shots. Based on the serial number my D750 is affected.

Did anybody else get a notice about this issue?

I think I'll send mine back and get the flare "issue" repaired at the same time.

Click to expand...

John_I · Jul 10, 2015

Checked mine and it is indeed in the affected range. Filled out online form which then resulted in confirmation and a Purolater shipping label. Sent it off yesterday. Hope it won't be too long.

Mine was in first recall as well and, as I was living in US at the time, Melville NY performed the work and returned it promptly.

As luck would have it, I am currently living in NW Ontario for a few months, so I don't want to wait until later in September to drive it over personally to Nikon Mississauga.

Just had it in in June for focus inconsistency ... so maybe that was in some way related. Fast and efficient service then from Nikon Mississauga.

I believe in following up on all recalls as I know camera will be in the best condition it can be.

Laslo Varadi · Jul 10, 2015

It's good to be an early adopter. I have a very low SN, but my camera is not affected. I also never had problems with flare and have not sent it back.

NikonShoot3r · Jul 10, 2015

Mine is affected and heading out on Mon for repairs.

Dyun27 · Jul 10, 2015

Daniel said:
I haven't been contacted by Nikon France yet, but I checked on their web site, and my D750 (purchased during the last week of December 2014) is definitely affected by this recall. I will send it in, probably after the summer, but I must say that I'm getting a little annoyed. I've had the camera for just over six months, and this is the second time I'm told I have to send it in to fix an issue.

You don't HAVE to send it in, you CAN send it in if you find that your D750 is suffering from the problem. If you're not experiencing any problems, wait until a bit later when Nikon is less busy with other peoples' cameras and send it in then. That's what I did with the flare advisory. It took less than 5 days to get my camera back, all in good order.

UTRockhound · Jul 10, 2015

Mine is affected by both. I never sent it for the flare issue. I was thinking of sending my Nikkor 70-200 f2.8 and the body to get the lens calibrated as it is my primary use lens. Is this a bad idea to send it with the body for the service advisory?

My D750 has not presented either issue but it's been 7 months of shooting and figured it could use a cleaning which they would probably do with the advisory. And I could get the lens calibrated. But there may be good reasons not to.

Ideas?

Dyun27 · Jul 10, 2015

UTRockhound said:
Mine is affected by both. I never sent it for the flare issue. I was thinking of sending my Nikkor 70-200 f2.8 and the body to get the lens calibrated as it is my primary use lens. Is this a bad idea to send it with the body for the service advisory?

No, it's not a bad idea. That's what I did with my 85mm f/1.8G. I sent in both camera and lens and had them take care of the flare advisory as well as focus alignment. Got both back perfect.

UTRockhound said:
My D750 has not presented either issue but it's been 7 months of shooting and figured it could use a cleaning which they would probably do with the advisory. And I could get the lens calibrated. But there may be good reasons not to.

Ideas?

Yes, absolutely. Free cleaning, AF adjust, it's a beautiful thing getting everything taken care of in one shot.

rb0321 · Jul 10, 2015

Dyun27 said:
UTRockhound said:

Mine is affected by both. I never sent it for the flare issue. I was thinking of sending my Nikkor 70-200 f2.8 and the body to get the lens calibrated as it is my primary use lens. Is this a bad idea to send it with the body for the service advisory?

Click to expand...

No, it's not a bad idea. That's what I did with my 85mm f/1.8G. I sent in both camera and lens and had them take care of the flare advisory as well as focus alignment. Got both back perfect.

Dyun27 said:

My D750 has not presented either issue but it's been 7 months of shooting and figured it could use a cleaning which they would probably do with the advisory. And I could get the lens calibrated. But there may be good reasons not to.

Ideas?

Click to expand...

Yes, absolutely. Free cleaning, AF adjust, it's a beautiful thing getting everything taken care of in one shot.

Yeah, agree with Dyun27, not a bad idea. Might want to wait until things settle down first, before sending it off with 'extra work' during a very busy period. Less chance of them being rushed while working on 'your' unit anyway.

UTRockhound · Jul 10, 2015

Dyun27 said:
UTRockhound said:

Mine is affected by both. I never sent it for the flare issue. I was thinking of sending my Nikkor 70-200 f2.8 and the body to get the lens calibrated as it is my primary use lens. Is this a bad idea to send it with the body for the service advisory?

Click to expand...

No, it's not a bad idea. That's what I did with my 85mm f/1.8G. I sent in both camera and lens and had them take care of the flare advisory as well as focus alignment. Got both back perfect.

Dyun27 said:

My D750 has not presented either issue but it's been 7 months of shooting and figured it could use a cleaning which they would probably do with the advisory. And I could get the lens calibrated. But there may be good reasons not to.

Ideas?

Click to expand...

Yes, absolutely. Free cleaning, AF adjust, it's a beautiful thing getting everything taken care of in one shot.

Dyun27 · Jul 10, 2015

UTRockhound said:
Dyun27 said:

UTRockhound said:

Mine is affected by both. I never sent it for the flare issue. I was thinking of sending my Nikkor 70-200 f2.8 and the body to get the lens calibrated as it is my primary use lens. Is this a bad idea to send it with the body for the service advisory?

Click to expand...

No, it's not a bad idea. That's what I did with my 85mm f/1.8G. I sent in both camera and lens and had them take care of the flare advisory as well as focus alignment. Got both back perfect.

UTRockhound said:

My D750 has not presented either issue but it's been 7 months of shooting and figured it could use a cleaning which they would probably do with the advisory. And I could get the lens calibrated. But there may be good reasons not to.

Ideas?

Click to expand...

Yes, absolutely. Free cleaning, AF adjust, it's a beautiful thing getting everything taken care of in one shot.

Click to expand...

CAlanS · Jul 10, 2015

DezM said:
Via serial number (USA): https://support.nikonusa.com/app/D750/sn

--
Dez
http://dezsantana.com

Thanks for the link. Lucky for once, "not affected"

Alan

Gerick14 · Jul 10, 2015

Mine's doing well despite not being serviced for the flare issue. Checked mine, not affected by this though, bought from November 2014.

RayGuselli · Jul 10, 2015

Some time ago my camera (D750) was identified as one subject to possible flare issues. However, I did not return it for rectification because I had never seen or experienced the problem, even though it could potentially exist based on the serial number of the camera I have.

Now, the latest notification is that the shutter in some Nikon D750 digital SLR cameras manufactured in October and November of 2014 does not function normally, sometimes resulting in shading of a portion of images.

Once again, I have not experienced this phenomenon.

Nikon have agreed to service these cameras free of charge and I now wonder whether, given that I have not experienced the issues (YET), should I return for service/adjustment to deal with both of the alleged problems?

Any thoughts please and anyone else in the same position as me.

Out of interest my friend who has the D750 has a model which the serial number confirm s is not one with either problem, yet he has the shutter issue!

Finally, mine is a grey import...am I excluded from this service recall I wonder or do I have to return to Nikon from the country of origin?

Many thanks

Ray

MorningWalk · Jul 11, 2015

I am not sure if a grey import camera will be serviced in your country.

If your camera's serial number is in the SA range but doesn't show the problem you could wait and send it in at the end of the warranty period. You'll get a free sensor cleaning which might be more usefull after a year than when the camera is new.

RayGuselli · Jul 11, 2015

HansV said:
I am not sure if a grey import camera will be serviced in your country.

If your camera's serial number is in the SA range but doesn't show the problem you could wait and send it in at the end of the warranty period. You'll get a free sensor cleaning which might be more usefull after a year than when the camera is new.

Rokey · Jul 11, 2015

RayGuselli said:
Some time ago my camera (D750) was identified as one subject to possible flare issues. However, I did not return it for rectification because I had never seen or experienced the problem, even though it could potentially exist based on the serial number of the camera I have.

Now, the latest notification is that the shutter in some Nikon D750 digital SLR cameras manufactured in October and November of 2014 does not function normally, sometimes resulting in shading of a portion of images.

Once again, I have not experienced this phenomenon.

Nikon have agreed to service these cameras free of charge and I now wonder whether, given that I have not experienced the issues (YET), should I return for service/adjustment to deal with both of the alleged problems?

Any thoughts please and anyone else in the same position as me.

Out of interest my friend who has the D750 has a model which the serial number confirm s is not one with either problem, yet he has the shutter issue!

Finally, mine is a grey import...am I excluded from this service recall I wonder or do I have to return to Nikon from the country of origin?
Many thanks
Ray

RayGuselli · Jul 11, 2015

Rokey said:
RayGuselli said:

Some time ago my camera (D750) was identified as one subject to possible flare issues. However, I did not return it for rectification because I had never seen or experienced the problem, even though it could potentially exist based on the serial number of the camera I have.

Now, the latest notification is that the shutter in some Nikon D750 digital SLR cameras manufactured in October and November of 2014 does not function normally, sometimes resulting in shading of a portion of images.

Once again, I have not experienced this phenomenon.

Nikon have agreed to service these cameras free of charge and I now wonder whether, given that I have not experienced the issues (YET), should I return for service/adjustment to deal with both of the alleged problems?

Any thoughts please and anyone else in the same position as me.

Out of interest my friend who has the D750 has a model which the serial number confirm s is not one with either problem, yet he has the shutter issue!

Finally, mine is a grey import...am I excluded from this service recall I wonder or do I have to return to Nikon from the country of origin?
Many thanks
Ray

Click to expand...

New D750 service advisory

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