Olympus E-P5 dial malfunction and warranty questions

traveler_101 wrote:

My E-P5 dials are now beginning to malfunction. Most of the time they work, but they also skip a click or two from time to time.

E-P5 #1 failed (gradually) early in its life and was later fixed under Oly Oz warranty, backup E-P5 #2 still showing no signs of problems after over 5,000 clicks and a couple of months of use

Can anyone recommend a quick fix so i can bring the camera on my vacation next week?

My fix was to treat the E-P5 like I did the E-PL1 where a back button dance made the aperture/exp comp changes, that got me through a 3 week holiday where it was gradually getting to total failure.

Does anyone know at what point the global guarantee expires. I found this on their website: "Please kindly be informed that Worldwide warranty will not be provided with most of our Micro Four Thirds System and compact digital camera products shipped after September of 2014." Does anyone know whether that means shipped after September 1 or shipped after September 30?

Usually that means you have to pay for the fix. Only shipping it back to source may provide a "free" fix.

I purchased mine on September 9, 2015 [2014] from Korea shipped to the USA, where I picked it up when over there. I am hoping to have it repaired here in Europe.

You will have to pay, email your Europe service with the facts and see what they say.

"Global" warranties are just bits of paper and usually mean nothing outside their source country. Each country seems to run independently and does not want to pick up foreign repair costs. I know Oly Australia (even though an Oly Japan subsidiary) got burnt doing that so they refuse foreign warranty fixes unless a true traveller in distress and then only on a case by case basis.

Anyone have any experience with this? Thanks in advance for any info/advice.

That is exactly why I buy complex bodies at home, so I get the Oly Oz 2 year body warranty that works perfectly for me now twice, once with an E-PL1 very nearly at 2 years, and then with the few months old E-P5.

Regards.... Guy