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HORROR STORY, HELP!!!!

Started Nov 18, 2014 | User reviews thread
Mark B.
Mark B. Forum Pro • Posts: 29,742
Re: HORROR STORY, HELP!!!!

Russell Evans wrote:

danielehrer wrote:

Russell Evans wrote:

Are you new to the US? It pretty much has been that you need the receipt and the packaging to bring the product back in the exchange period in the US at retail stores for as long as I can remember. Most major retail centers will now also email you a receipt, so that you have both the printed copy and a electronic version. If you paid with a credit card, you might want to look at what they offer in protection. Some credit cards offer lemon, or breakage protection, in the first 60-90 days.

I personally wouldn't have given such an expensive item to a repair shop that wasn't authorized to do warranty work in any case, as I'm pretty sure that will void your warranty no matter what. It sounds like you didn't buy from a big box store? You paid a lot of money, full price or more, so I don't understand why you wouldn't have gone to somewhere larger with a national presence and with a more friendly customer service policy?

Thank you
Russell

Is the SAMSUNG store in Dolphin Mall they sell and representand sell only SAMSUNG.

I looked it up. I've never seen a Samsung store before. The only physical Samsung Stores I know of are in the Best Buy stores themselves. Samsung made a deal with BestBuy to rent space in their stores. Pretty interesting that you found a Samsung store itself, have you seen others in your travels? I think it is interesting as all the Sony stores in my area closed. I can't believe Samsung is now trying to do the same thing.

They are doing it.  Apparently this is a new addition.

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