Mark B.
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Forum Pro
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Posts: 29,742
Re: HORROR STORY, HELP!!!!
1
danielehrer wrote:
I bought the Note 4 SM N910 H in the Samsung boot at Dolphin Mall (E318), FL, paid us$908.00 for it. IMEI 355051060228560 and SN RF1FA0G7TXM two days after the USA release.
After 4 days unpacked the phone and begun shooting in Atlanta (where the box was discarded), Denver where I opened the files and realized that no one of the images was in focus NO ONE, and by the way was overheatting. The same day stopped to use it.
After a last stop in Seattle... I returned to FL 14 days later and complained at the SAMSUNG boot to exchange the phone or my money back.
Their answer -bring the box and we exchange you the phone- this is the company policy.
I asked them where in the bill said that, they showed me the bill and certainly is like that BUT that day the printer oh! was faulty and didnt print that part....HOW?
I'm a traveller, I'm not going across the full country with a box!!!
They sent me to their repair center for a warranty claim.
Expected to find a real repair center, was a Metro PCS shop and in the back a repair office 100 sq ft.
NOT AN AUTHORIZED SAMSUNG SERVICE!!!! Tried to contact Samsung customer service IMPOSSIBLE, the story of the chicken and the egg, who was first, full of their product advertisement but never a human being, nobody is responsible....
Left the phone there and they said that may be one of those days the part will arrive and they will let me know when...no date no nothing that everything has to go by the Samsung procedures.
Asked and what IF is not good again, their answer is we dont know...
SO BEWARE OF THE SAMSUNG PROMISED PARADISE, Now Im not in USA for a couple of weeks and who knows how this story will enD.
Remember I didn't bought the cheapest of the line, but the more expensive of all their phones, and they dont care...
This shouldn't have been posted as a review; you got a lemon. Sorry for your bad luck, it can and does happen with any product. If they cannot fix it they'll have no choice but to replace it.
I've read plenty of good reviews of the Note 4. I've had a great experience with my Galaxy S4, but it doesn't mean that every one of them is going to be gret either.
Mark