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HORROR STORY, HELP!!!!

Started Nov 18, 2014 | User reviews thread
Russell Evans Forum Pro • Posts: 12,617
Re: HORROR STORY, HELP!!!!

Are you new to the US? It pretty much has been that you need the receipt and the packaging to bring the product back in the exchange period in the US at retail stores for as long as I can remember. Most major retail centers will now also email you a receipt, so that you have both the printed copy and a electronic version. If you paid with a credit card, you might want to look at what they offer in protection. Some credit cards offer lemon, or breakage protection, in the first 60-90 days.

I personally wouldn't have given such an expensive item to a repair shop that wasn't authorized to do warranty work in any case, as I'm pretty sure that will void your warranty no matter what. It sounds like you didn't buy from a big box store? You paid a lot of money, full price or more, so I don't understand why you wouldn't have gone to somewhere larger with a national presence and with a more friendly customer service policy?

Thank you
Russell

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