SOLVED: Canon 7D "will not communicate with battery"

Started Nov 3, 2011 | Discussions thread
emptech New Member • Posts: 3
Re: SOLVED: Canon 7D "will not communicate with battery"

7D owners, I hope this fixes your problem, don't waste your time resetting the camera, putting it in the freezer, etc.  You might be one of the fortunate ones who was able to reset the camera, but from what I've learned, the problem is due to a manufacturing defect caused by Canon.

Read on:

I didn't mention in a post in another forum, I've been an instrument technician for more than 40 years and don't have a problem going into the camera and making the repairs, I've done so on other Canon cameras and Canon lenses. Service manuals don't always give the order of which screws need to be removed. I wouldn't know in the case of the 7D because I've never seen a service manual.

We have been led to believe that the cause of the problem was due to a screw making the ground connection on one of the circuit boards had come loose and was floating around inside the camera. The first symptom is that we get the famous error as described on the subject of this thread. If the problem goes long enough unfixed, not only can we not read the battery level, I've heard that even if the camera is turned off, the battery will discharge over a very short period of time. Worse than that, if the loose screw shorts between some traces on any of the boards, catastrophic results will occur, then circuit boards actually will have to be replaced.

I held off repairing my camera, simply because I didn't have the time. I put out the request on multiple forums asking which screws need to be removed. As it turns out, a total of eight screws need to be removed to remove the bottom panel of the camers. Six screws on the bottom and one screw on each side of the camera. I took my camera apart, found the loose screw, applied a tiny drop of #242 blue loctite and put the screw back where it belonged. It should have been loctited in the first place, never was, I have heard that Canon is charging people as much as $300 for a repair that never should have been necessary, because of a factory defect. I took a photo showing the bottom removed, it is obvious as to where the screw is missing from. The screw was jammed up into the camera, a couple taps on a table top loosened the screw. There are three types of screws, three of the screws on the bottom have a blue thread lock, probably loctite. Three of the screws on the bottom do not, they are the same size. The two screws on the left and right side near the bottom of the camera are a little longer than the bottom screws, don't get them mixed up.

I would attach my photo showing where the screw is missing from but don't know how to attach a photo to this post. I've seen similar photos elsewhere on the web.

We owe the help to John Clark
Pelagic Visions Marine Imaging
Blue H2O Cozumel Watersports

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John made a 15 minute video, it is on youtube showing exactly what he had to do to perform the repair.

This video is being shared with John's permission:

As I mentioned, if you let this problem go too long, it may only get worse, damaging more boards and costing you more money.

And, yes, I did ask others which screws were to be removed, I didn't have the time to expermiment, I had other priorities.

Jim, owner of many Canon products

Empirical Technology

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