Pentax Canada Service Center Change (Bad News?)

Started Jul 29, 2014 | Discussions thread
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MightyMike Forum Pro • Posts: 37,682
Pentax Canada Service Center Change (Bad News?)

Alright, now that Ricoh has taken over Pentax the Canadian service center is no longer at the 1770 Argentia offices in Mississauga. All camera servicing and I'd assume lens servicing too has been moved to a third party company called Sun Camera Service on Steeles just East of Keele in Concord Ontario. I found this out from a friend of mine who may be having focus issues with the K-3. He contacted them offered to send along photos showing the issue, they didn't want such photos, he also wanted to send along an explanation of the problem but they said they didn't care. They will only be checking to see if the camera matches the Ricoh standards and expectations. I suspect this means a few quick tests that will never show the faults some of the more experienced photographers can turn up. You send them a camera that isn't working quite 100% and they may likely send it back to you stating its within expected parameters. The original Pentax service staff is still training the Sun Camera staff also.

This does not sound good for tracking down issues with new cameras, especially if the issue only shows up with a little more involved use of the camera over and above generic standard tests.

Now I also haven't used their service yet and maybe my friend got a guy on the phone who was having a bad day but I'll certainly be watching out for lack of help and care from this third party company.

Reviews are mixed

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Mike from Canada
"I am not a great photographer! God is a great creator! All I do is capture His creation with the tools He has provided me."
'I like to think so far outside the box that it would require a telephoto lens just to see the box!' ~ 'My Quote :)'

Pentax K-3
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