Canada: A6000 $550 18-105 $550

Started May 9, 2014 | Discussions thread
captura Forum Pro • Posts: 25,845
Re: Price fixing is illegal, isn't it?

123Mike wrote:

captura wrote:

That makes sense and it applies to all of them, pretty much. Did you see my chat with Dell?

That chat session doesn't come up when following that link...

I posted it here:

http://www.dpreview.com/forums/post/53662058

Here it is again, in a more readable format:

"This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.

Your session ID for this incident is 63578035.

Time Details

05/12/2014 11:13:07AM Session Started with Agent (Nikko_Sanchez)

05/12/2014 11:13:07AM Steven: "."

05/12/2014 11:13:14AM Agent (Nikko_Sanchez): "Welcome to Dell CANADA Chat! My name is Nikko and I will be your Dell.ca Sales Chat Expert. I can be reached at us_con_sl_apos_chat@dell.com or via phone at 1-800-387-5752, press option 1,2. Hi , how can I help you today?"

05/12/2014 11:13:25AM Steven: "Hi Nico,"

05/12/2014 11:13:32AM Agent (Nikko_Sanchez): "Hello Steven."

05/12/2014 11:16:09AM Steven: "I am enquiring about the Dell Canada offer for the Sony A6000. Sale promo $579 plus additional $25 coupon. Please confirm as there seems to be some confusion. I am in Toronto Canada and will use a credit card."

05/12/2014 11:16:14AM Steven: "https://mail.google.com/mail/?nocheckbrowser#advanced-search/subset=all&has=dell+a6000&within=1d&sizeoperator=s_sl&sizeunit=s_smb/145e3b1e78a25a7a"

05/12/2014 11:16:32AM Steven: "Please confirm and direct."

05/12/2014 11:17:21AM Steven: "Hello Nikko, sorry I was so slow with my message."

05/12/2014 11:18:26AM Agent (Nikko_Sanchez): "I'm sorry but we have limited access. About other site and the link that you gave me is a direct link on your email"

05/12/2014 11:18:33AM Agent (Nikko_Sanchez): "And I dont have an access to that."

05/12/2014 11:19:39AM Steven: "Can you direct me to a DELL Canada response line so I can get my info. please?"

05/12/2014 11:19:53AM Agent (Nikko_Sanchez): "And upon checking yes it's $579.99 but it doenst comes with $25"

05/12/2014 11:20:12AM Agent (Nikko_Sanchez): "Here's the direct link for it"

05/12/2014 11:20:16AM Agent (Nikko_Sanchez): "http://search.dell.com/results.aspx?s=gen&c=ca&l=en&cs=&cat=all&k=Sony+A6000"

05/12/2014 11:23:04AM Steven: "I already have that; it is just their sales page. Do you have a phone or E-mail line so I can communicate with a LIVE person please? A couple of other people I know have placed their orders and paid over the last few days but NONE of them has revceived a"

&nbsp ny confirmation for their order yet!!!

05/12/2014 11:25:05AM Agent (Nikko_Sanchez): "Ohh I'm sorry but as of now there we're no phone support for sales because it's updating"

05/12/2014 11:25:18AM Agent (Nikko_Sanchez): "however I can help you place the order then send you the order confirmation right away"

05/12/2014 11:27:27AM Steven: "Thanks very much Nikko, that would be great. Can we do this later, because I need to put some money in my VISA first. If that's OK, how may I contact you to do this later, please? And may I pass this information on to the others too, please?"

05/12/2014 11:28:43AM Agent (Nikko_Sanchez): "Sure Steven. You can chat back anytime and we're glad to assist you with placing the order :)"

05/12/2014 11:28:48AM Agent (Nikko_Sanchez): "Would there be anything else i can assist you with?"

05/12/2014 11:29:51AM Steven: "These other buyers are in the USA, can they contact you also? And how exactly do I contact you as opposed to someone else, please? Thank you kindly."

05/12/2014 11:30:43AM Agent (Nikko_Sanchez): "Ohh I'm sorry but they can't bought it internationally. for DELL USA the site is www.dell.com and for DELL CANADA its www.dell.ca"

05/12/2014 11:31:38AM Steven: "OK, so I'll just send it to a couple of fellow Canadians."

05/12/2014 11:32:00AM Agent (Nikko_Sanchez): "For reference number here's the part number so that when you chat back A7650986"

05/12/2014 11:32:17AM Agent (Nikko_Sanchez): "Would there be anything else i can assist you with?"

05/12/2014 11:32:27AM Steven: "How do I get you directly when I call back, instead of starting asll over again with someone else?"

05/12/2014 11:33:05AM Agent (Nikko_Sanchez): "Here's our chat session so that you will not start all over again 63578035"

05/12/2014 11:33:12AM Steven: "Oh I didn't see that, chat back A7650986, THANK YOU!"

05/12/2014 11:33:28AM Agent (Nikko_Sanchez): "Just give it to the next agent that you will talk with."

05/12/2014 11:33:31AM Agent (Nikko_Sanchez): "Was I able to address all of your concerns in this chat session? Feel free to post your remarks here on chat regarding my performance so I can personally evaluate my service."

05/12/2014 11:34:11AM Steven: "Yes, OK."

05/12/2014 11:34:20AM Agent (Nikko_Sanchez): "Thank you for the opportunity to help you today and for choosing DELL! Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above th"

&nbsp is chat once the session ends. My manager gets all the feedback and we use it to help our customers. It was a pleasure chatting with you Please deactivate your pop up blocker. After so, You can now click on the “EXIT” button above your chat window to comp

&nbsp letely end this chat session then a survey will show up there in a new Internet Browser.

05/12/2014 11:34:31AM Agent (Nikko_Sanchez): "Have a good one Steven, till next time. Bye for now~"

05/12/2014 11:35:22AM Agent (Nikko_Sanchez): "Don't forget to hit the exit button"

05/12/2014 11:36:06AM Session Ended

If you require further assistance, please visit us at support.dell.com"

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