Canada: A6000 $550 18-105 $550

Started May 9, 2014 | Discussions thread
captura Forum Pro • Posts: 25,209
Re: Results of CHAT session with DELL rep.

Hope this helps. Sorry, it's broken up but at least it's readable.

Sadly it's restricted to Canadian customerts only.

Steve

- DELL LOGO -

12:13:05 PM Customer Steven Initial Question/Comment: . 12:13:11 PM System System You are now being connected to an agent. Thank you for using Dell Chat 12:13:11 PM System System Connected with Nikko_Sanchez 12:13:24 PM Agent Nikko_Sanchez Welcome to Dell CANADA Chat! My name is Nikko and I will be your Dell.ca Sales Chat Expert. I can be reached at us_con_sl_apos_chat@dell.com or via phone at 1-800-387-5752, press option 1,2. Hi , how can I help you today? 12:13:24 PM Customer Steven Hi Nico, 12:13:35 PM Agent Nikko_Sanchez Hello Steven. 12:16:11 PM Customer Steven I am enquiring about the Dell Canada offer for the Sony A6000. Sale promo $579 plus additional $25 coupon. Please confirm as there seems to be some confusion. I am in Toronto Canada and will use a credit card. 12:16:16 PM Customer Steven https://mail.google.com/mail/?nocheckbrowser#advanced-search/subset=all&has=dell+a6000&within=1d&sizeoperator=s_sl&sizeunit=s_smb/145e3b1e78a25a7a 12:16:34 PM Customer Steven Please confirm and direct. 12:17:23 PM Customer Steven Hello Nikko, sorry I was so slow with my message. 12:18:31 PM Agent Nikko_Sanchez I'm sorry but we have limited access. About other site and the link that you gave me is a direct link on your email 12:18:36 PM Agent Nikko_Sanchez And I dont have an access to that. 12:19:41 PM Customer Steven Can you direct me to a DELL Canada response line so I can get my info. please? 12:19:56 PM Agent Nikko_Sanchez And upon checking yes it's $579.99 but it doenst comes with $25 12:20:16 PM Agent Nikko_Sanchez Here's the direct link for it 12:20:21 PM Agent Nikko_Sanchez http://search.dell.com/results.aspx?s=gen&c=ca&l=en&cs=&cat=all&k=Sony+A6000 12:23:05 PM Customer Steven I already have that; it is just their sales page. Do you have a phone or E-mail line so I can communicate with a LIVE person please? A couple of other people I know have placed their orders and paid over the last few days but NONE of them has revceived any confirmation for their order yet!!! 12:25:11 PM Agent Nikko_Sanchez Ohh I'm sorry but as of now there we're no phone support for sales because it's updating 12:25:21 PM Agent Nikko_Sanchez however I can help you place the order then send you the order confirmation right away 12:27:29 PM Customer Steven Thanks very much Nikko, that would be great. Can we do this later, because I need to put some money in my VISA first. If that's OK, how may I contact you to do this later, please? And may I pass this information on to the others too, please? 12:28:45 PM Agent Nikko_Sanchez Sure Steven. You can chat back anytime and we're glad to assist you with placing the order Smile 12:28:51 PM Agent Nikko_Sanchez Would there be anything else i can assist you with? 12:29:53 PM Customer Steven These other buyers are in the USA, can they contact you also? And how exactly do I contact you as opposed to someone else, please? Thank you kindly. 12:30:46 PM Agent Nikko_Sanchez Ohh I'm sorry but they can't bought it internationally. for DELL USA the site is www.dell.com and for DELL CANADA its www.dell.ca 12:31:40 PM Customer Steven OK, so I'll just send it to a couple of fellow Canadians. 12:32:04 PM Agent Nikko_Sanchez For reference number here's the part number so that when you chat back A7650986 12:32:20 PM Agent Nikko_Sanchez Would there be anything else i can assist you with? 12:32:29 PM Customer Steven How do I get you directly when I call back, instead of starting asll over again with someone else? 12:33:08 PM Agent Nikko_Sanchez Here's our chat session so that you will not start all over again 63578035 12:33:14 PM Customer Steven Oh I didn't see that, chat back A7650986, THANK YOU! 12:33:32 PM Agent Nikko_Sanchez Just give it to the next agent that you will talk with. 12:33:37 PM Agent Nikko_Sanchez Was I able to address all of your concerns in this chat session? Feel free to post your remarks here on chat regarding my performance so I can personally evaluate my service. 12:34:13 PM Customer Steven Yes, OK.

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