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Firmware Update help sought for new NX300M

Started Apr 16, 2014 | Questions thread
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Buena Vista
Buena Vista Regular Member • Posts: 130
Firmware Update help sought for new NX300M

OK. I finally got my NX300M, which I powered up and took out shooting for three or four days just enjoying the experience and trying out different settings. The results have been good, especially some macro shots for which I've used one or two extension tubes on my 20-50 lens. I had a ball at the Getty Museum in LA. Obviously I can do better once I understand more and learn about composition rather than "just" reality.

But I'm having trouble updating the camera body and lens firmware. I've got the i-Launcher (v. 1.0.3.25) loaded okay, and it seems to work. When launched I get a small screen with three logos, including one labeled "Firmware Upgrader." When I plug my camera into my Mac Powerbook, I can "connect" to the 300M. But when I double-click on the "Firmware Upgrader" logo, I get an error message telling me to try F/W again after I insert a memory card. I have inserted a memory card into the camera and formatted it: a PNY 64GB Class 10 SD card. But i-Launcher does not acknowledge that the card is there.

I've tried everything I know how to do. The "manual" includes little information; just a one sentence tease instructing me to do what I've done. The Samsung tech support is not accessible, although I've tried for 24 hours. I've downloaded the updated camera body and lens firmware from the Samsung website. But I am unable to open the unzipped files, because they are for a PC rather than a Mac, and I get a Type 2 error message when I try to access them. So I'm stuck.

Ideas?

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Samsung NX300M
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