First day with X-E2 -- definitely NOT good :(

Started Mar 25, 2014 | Discussions thread
Peter Jonas Veteran Member • Posts: 3,539
Re: First day with X-E2 -- definitely NOT good :(

Dick Ginkowski wrote:

Peter Jonas wrote:

Dick Ginkowski wrote:

I, too, am surprised at how liberally people have been able to return cameras for reasons other than defects but at the same time it's annoying (and wrong) to have a product that may have issues put back on the shelf and resold.

Surely, faulty products should be returned to the manufacturer for repair. However, there are many perfectly good cameras being returned. Most of those are being resold as new. This is a grey area of retailing. The coinsumers think it is wrong to do so, while the retailers say that if you as a consumer want the liberal return policies extended to you, then you have to put up with occasionally receiveing an open box product. Who is right or wrong is anohter discussion ...

In the few instances where I have returned products I make sure to flag whether it is defective and should not be resold. In the case of camera products, those items should ultimately go back to the manufacturer for inspection and repair, if possible, whereupon they can be sold as refurbished.

Yes, but whatever should happen to cameras that are not faulty but just being returned because they can be?

Good points but I do not want a liberal return policy nor does the law require one. If you want to try something out, rent it. Returns should be limited in most cases to where there is something wrong with the product or it has been misrepresented (which, by the way, is the law).

I wholeheartedly agree with you, but it appears we are in the minority. And really, I do not feel qualified to comment on this as I live in Australia, so I have very little interest in how retailers formulate their return policies in the US or Canada.

By the way in Australia we do not have such return policies. You can only return a camera if it is faulty or not fit for purpose by design.

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Cheers,
Peter Jonas

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