HENRY (BLUE-SKIES): We need hard reset advice for the A7 - Sony is CLUELESS

Started Mar 21, 2014 | Discussions thread
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Mel Snyder
Mel Snyder Veteran Member • Posts: 4,088
HENRY (BLUE-SKIES): We need hard reset advice for the A7 - Sony is CLUELESS

Somehow I got an error on my A7, "cannot write to memory" - it was in a loop, whether there was a card in the camera or not. I could not get to the menu.

I removed the battery, put the camera in M mode, and began pressing buttons. I could not do a reset, but it broke the lockup.

Incredibly, the Sony people had no idea how to hard reset the A7. In fact, they were shocked when I told them it could be done with the NEX-6, and I sent them the link to this.

Of course there ALWAYS has to be a hard reset that isn't menu dependent on ANY device with static RAM - otherwise, the first time it locked up, a sledge hammer would be the only cure.

I have the NEX-6 technique you published in my iPhone, and it worked PERFECTLY when I go a lockup the first day I landed in Prague

Any idea how to do a hard factory reset on an A7 when you can't get to the menu?


blue_skies wrote:

Ok folks, I had a little surprise after I updated the FW for the Nex-6 followed by the FW update for theSEL30M35 - the Nex-6 was effectively BRICKED.

Please note - both FW updates went smooth, without a hitch. I received the message "Lens update complete, Please remove battery pack from camera, reinsert and restart". Which I did, and ended up with a bricked camera.

Actually, technically, bricked is the wrong word, I had a live view in the LCD, AF was working, but I had no access to Menu button, and no information was displayed in the LCD, there was no switching to the EVF and the POWER BUTTON did not function - ie. I could not turn the camera OFF, only remove the battery again.

The remove-battery-for-a-minute-then-reinsert did also not help.

But a little trial and error ended up with this little trick:

  • Put Nex-6 in M mode with top-dial
  • Put the battery back in
  • Press the soft Menu A and C buttons together with Fn button (I pressed all three)
  • Wait for 8 seconds
  • Nex-6 will reset

I was about to ask for help here on this forum, and get Sony on the phone tomorrow, but this little trick saved the day.

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 Mel Snyder's gear list:Mel Snyder's gear list
Sony Alpha NEX-6 Sony Alpha a7 Sony E 16mm F2.8 Pancake Leica Summicron-M 50mm f/2 Sony E 55-210mm F4.5-6.3 OSS +12 more
Sony Alpha a7 Sony Alpha NEX-6
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