Bait and switch

Started Feb 3, 2014 | Discussions thread
OP gazis New Member • Posts: 12
Re: Bait and switch

socode wrote:

gazis wrote:

A while ago I started this thread to solicit the opinions of the group, without revealing the identities of the retailer and the consumer.

It was very vague and didn't describe what happened in specific terms. So what happened? Did they give a reason (e.g. if payment declined - did you check with your card company if that actually happened)? Did they try to upsell you?

To my understanding, they did. They specifically directed me to acquire the same zoom lens at price that now was USD 200 higher.

If you ordered from a 'special stock category', i.e. an individual used/refurbished item, or where stock levels are especially low, it could be just subject to the quality of the retailers inventory system, and how they transactionalize stock picking (collect at store orders are probably prone to this). For used especially, the inventory is probably inaccurate, and any individual item showing as at a particular store could have been pilfered by a member of staff.

I submitted an order for a refurbished item and, at the time the email exchange was taking place, the item was always shown as on stock on their web site.

Sometimes stuff happens, and even a good retailer will have some off transactions. So just exercise your judgement.

I did; I classify this as a) poor customer service, and, b) dubious retailer practice.

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