Interesting read by Thom Hogan

Started Feb 14, 2014 | Discussions thread
ProfHankD Veteran Member • Posts: 5,909
Re: Cf Fuji interview re: "trust"

tesilab wrote:

Now the Dpreview interview with Fuji is out, and they speak about how they would rather build trust with customer base by updating even discontinued models than make a few extra sakes of the newer model.

Fuji's handling of the "white orbs" issue -- which was basically shipping a known seriously defective product for over a year while denying there was a problem, and then refusing to label the fixed version so consumers could tell which they were getting -- destroyed any "trust" I'd have for them.  Good that they are trying to make good now, but they have a lot to apologize for.....

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