Replacement HS50EXR = NO Grey Market!

Started Jan 23, 2014 | Discussions thread
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JPEG Shooter Senior Member • Posts: 1,224
Replacement HS50EXR = NO Grey Market!

Hooray! Amazon came through!

Experience history (long threads) can be read here...

Thanks to Derek's post, I was inspired to skip alll the "call Fuji" "call Amazon" nonsense and simply go through the return process with Amazon. I got online, clicked through the return process, told them that they sent me a Grey Market model and requested an exchange.

They emailed me very quickly...


I'm so sorry for this delivery mix-up. That's definitely not what we want our customers to experience.

On rare occasions, fulfillment centers make a mistake when assembling a package. I've forwarded this issue to our fulfillment team to make sure they're aware of this incident.

To make this right for you, I've created a replacement for you at no additional charge.I've also upgraded the shipping speed to One-Day shipping at no cost"

That was yesterday.  UPS just dropped it off and...

USA model!

The charger cord is 6 feet instead of the tiny 6 inch one that was with the two Grey Market cameras.  No "CE" anywhere (except on the box).  No extra stickers covering up the serial number on the box.  The battery and battery charger both are UL approved.  And the USA warranty paper is present...

6-foot charger cable instead of tiny one!

battery with UL symbol

Charger with UL Symbol and US next to it

North American Warranty paper

USA paper

The serial number has an "HA" in it, which (I've been told) indicates North American model instead of the "E" in the Grey Market cameras, which indicate European model.

Battery is charging.  Can't wait to try it out!

Thanks to you all for tolerating all my ranting and raving.

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JPEG Shooter
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